If you’re not 100% satisfied with the items you received we gladly accept returns within 5 days for most items in new condition.
1. Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at Canada Post or FedEx Location
4. Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your account if we are not otherwise informed to refund to your payment account in advance. Account credit balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.
1. You have 5 days to decide if an item is right for you, if not, you can certainly come to us within 5 days of receipt.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, and accessories, (except scarves, bags, and mermaid blankets). Final Sale & Clearance items are non returnable / non -refundable
3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
4. Items with non-returnable marks and free gifts can’t be returned.
5. We do not accept returned items that were sent back by you directly without checking with us first.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of products not purchased through lokalflip
Note: The original shipping fee and Shipping Guarantee are non-refundable.
If you wish to return the items to the nearest return address, please submit a ticket in your account, our customer service representative will get back to you within 24 hours.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Note: Due to large quantities of shipments on Black Friday, there will be a one-week delay in the return process. Please be patient and we apologize for the inconvenience.